Terms and Conditions

Terms and Conditions

To benefit from Purely services, you must agree to the terms and conditions, as your use of the application or website, or requesting our services, constitutes your agreement to those terms and conditions.

– The company has the right to accept or refuse to provide the service to any customer.

– The customer must place the car in a safe place authorized for washing operations. If the car is placed in an area where washing is not permitted or authorized, the customer bears all legal responsibility resulting from that.

The customer is fully responsible for all of his belongings inside the car, and the company is not responsible for the loss of any belongings from inside the car or from the service location. Therefore, customers must remove all their personal belongings from inside the car before starting to provide them with washing or polishing services.

– Service providers have the right to inspect the car before starting to provide the service and photograph any notes they make inside or outside the car, whether before, after, or during the provision of the service, and send those photos to the company’s customer service center, and in the event that the customer prevents the service providers from photographing or refuses By sending the photos to the company’s customer service center, he thus waives any rights he has if any comments are made on his part about the car or the service provided, and he is not entitled to request any compensation from the company, or request a refund of any cash amounts.

– In the event that there are instructions or requirements for cleaning the car, the customer must notify the company before starting the cleaning or polishing operations by the service providers, otherwise the company will not be responsible for any damages resulting from that.

– The car is cleaned at the customer’s responsibility, and the condition of the car must be sufficient to withstand the car’s steam cleaning operations and the materials used in the cleaning and polishing operations, as the company is not responsible for any damages resulting from that.

– In the event of damage to the car’s decorations, God forbid, or an electrical malfunction, or a malfunction in the car’s systems, or damage to one of its devices as a result of the washing operations carried out by the company’s service providers, official reports must be submitted proving this, provided that they are from accredited bodies proving That the main reason results from the cleaning process carried out by the company, provided that this is no later than 24 hours from the date of providing the service, as these reports are presented to the competent technical authority of the company and legal affairs to decide on them and take the appropriate decision, and the company has the right to accept or reject These reports, and if it turns out that the complaint is incorrect, or that the reports are unofficial, the complaint is closed immediately, and the customer has no right to return to the company for any responsibility, or to demand any compensation. If the complaint and reports are correct, the compensation will not be worth more than the value of the complaint. The package requested by the customer, as in this case all responsibility falls on the service provider and not the company.

– In the event that there are observations on the quality of the car wash operations performed on the car, the customer has the right to contact customer service and file a complaint within 24 hours from the time the service was provided to him. If this is proven to be true, the customer will be contacted to repeat the wash operations for the parts in question. It turns out that the complaint is incorrect, so the company has the right to close it and consider that complaint as if it did not exist.

– If the car has been sprayed, and the customer requests the service before the paint dries, any resulting damages will be the customer’s responsibility, and the company will not bear any resulting damages.

– The company is not responsible for any damage to the car that appeared after washing operations.

– In the event that the service is requested and paid by cash, and the customer refuses to pay for the package after providing the service to him, the company has the right to file a lawsuit against the customer to obtain its financial right and all additional costs resulting from that.