Terms and Conditions

Terms and Conditions

Your acceptance of our terms and conditions is necessary to benefit from and utilize our services, and your continued use of the company’s website, or the company’s application, or requesting the service via WhatsApp, is considered your acceptance of all the terms, conditions and conditions below, as these terms and conditions constitute a legal agreement between the company and you, in order to obtain the services provided by the company.

– The company has the right to accept or refuse to provide the service to any of the customers, without giving the customer reasons for the refusal.

– The customer must place the car in a safe and authorized place for washing operations, and in the event that the car is placed in an area that is not permitted or authorized for washing, the customer bears all legal responsibility resulting from that.

– The customer is fully responsible for all his belongings inside the car, and the company is not responsible for the loss of any belongings from inside the car or from the service site, so customers must remove all personal belongings from inside the car before starting to provide washing or polishing services to them.

– The customer has no right to prevent service providers from photographing any notes inside or outside the car and sending them to the company’s customer service center. If the customer prevents the service provider from doing so or refuses to send the photos to the company’s customer service center, he waives all his rights in the event of a complaint or note on the service provided to him, and no amounts paid can be refunded or any compensation requested from the company.

– The car is cleaned at the customer’s responsibility, as the condition of the car must allow it to withstand steam cleaning operations and the materials used in polishing operations, as the company is not responsible for any damages resulting from this, as a result of the car not being able to withstand.

– Steam washing removes stains resulting from food or drinks, and as for stains that have a long period of time, and stains resulting from cosmetics, dyes, or those resulting from adhesive materials such as glue, they are removed by a percentage ranging from 60 to 90%, depending on the condition of the stains and the period of time they have been in the car.

– In the event of an internal electrical fault in the car or damage to the decorations, and the customer reports that it is a result of the polishing done by the company, the customer must submit this through official reports, and from accredited authorities proving that the main reason is due to the polishing process done by the company, provided that this is within a maximum period of 24 hours from the time of providing the service, as these reports are presented to the competent authorities in the company for adjudication, and the company has the right not to accept these reports.

– In the event that the customer is entitled to compensation for any defect or losses proven to be a result of the washing or polishing process according to following all the procedures in the previous clause, this compensation shall be in an amount according to the estimate of the competent authorities in the company, provided that it is a maximum amount of the price of the package requested by the customer, and the customer is not entitled to claim an amount exceeding the price of the estimate made by the company.

– In the event that there are comments on the quality of the cleaning process, the customer has the right to file a complaint within 24 hours from the time of providing the service, and if the complaint is found to be valid, the customer is contacted to repeat the cleaning operations for the parts in question, and if the complaint is found to be incorrect, the complaint is closed immediately and the customer is not entitled to claim any compensation.

– In the event that the car was sprayed, and the customer requested the service before the paint dried, any damage resulting from that is the responsibility of the customer, and the company does not bear any damage resulting from that.

– In the event that there are instructions or requirements for cleaning the car, the customer must notify the company before starting the cleaning process by the service providers, otherwise the company will not be responsible for any damage resulting from that.

– The company is not responsible for any damage that was present in the car and appeared after the washing process.

– In the event that the company’s car arrives at the customer’s location according to the appointment specified for him, and the customer is not present, he will be waited for a maximum period of 30 minutes, and after this period has elapsed, the car has the right to leave the site, and the customer has no right to request another appointment or claim the value he paid.

– The customer is responsible for all his requests for additional services that he requests and pays for, and he is not entitled to recover any amount even if he does not benefit from this service.

– In the event that the customer refuses to pay after the service is provided to him, the company has the right to refer to the customer with legal accountability.

– Subscriptions are scheduled according to the specified subscription period, which is one month from the beginning of providing the first service, for all times, whether 4 or 8, and in the event that the customer does not adhere to the specified period, he is not entitled to request the provision of the service after the expiration of the subscription period, or request compensation for it.

– The company has the right to amend these terms and conditions, and amend the policies related to providing its services, and the customer is fully responsible for reviewing these terms and conditions regularly or when requesting the service, and the customer’s continued request for the company’s services, whether from the application or WhatsApp, or using the company’s website, is considered his approval of these terms and conditions and as a review of all updates and additions that have been made.

– Any future amendments or additions to these terms and conditions will be published on the website www.Purely.com.sa, or through the company’s electronic application.